Refund policy

Non-returnable items

Due to our products being Fresh we do not accept returns. Perishable goods such as food items cannot be returned. For example all of our cakes and traybakes can not be returned but if damaged a refund or replacement may be 
Unfortunately, we also cannot accept returns for gift cards.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Send your complaint to shanesdesserts@outlook.com and we will evaltate the complaint to determine if a refund or replacement is required.

Refunds
We will notify you once we’ve received and inspected your complaint, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at shanesdesserts@outlook.com.