Frequently Asked Questions

Do you offer delivery?

Yes! We deliver locally to the Ribble Valley or nationwide with Royal Mail.

Can I Collect?

We are open for Click & Collection Thursday - Saturday, 9am-3pm. Please order online first using Click & Collect as we can not accept payment on site. For any large orders from the 'Local Shop' please wait for us to contact you with a collection time.

How quickly can you deliver?

We bake and pack all cakes to order so we allow 1 day for processing and 2-3 days for postage. You should receive your order approximately 3-5 days after ordering.

How much does delivery cost?

We offer free delivery on any order over £50! All other orders are subject to Royal Mail parcel charge of £4.49. We do not add anything on top of the Royal Mail charge and we will pay the difference on larger parcels if necessary.

How long do they last?

For best results consume the cakes within a week of receiving them however they will last 10 days if stored air tight in the fridge.

Can I add a gift note/message?

Yes we can add a small hand written note in the box at no extra charge! Just send an email with your order number and the message you would like to shanesdesserts@outlook.com

Can I send an order to multiple addresses?

Unfortunately, you would need to place an order for each address so we have the shipping information to send them.

My order confirmation email hasn't arrived. What should I do?

If you haven't received confirmation then please contact us at shanesdesserts@outlook.com with your name, email and any other info to help us match your order.

Can I order over the phone?

Orders can only be placed online at shanesdesserts.co.uk so they go through our secure checkout. This helps to keep you and your card details safe and prevent fraudulent activity.

Are your products gluten-free?

We currently have a nut, gluten, dairy and egg free Flapjack. We are always working to expand our range of gluten free products so please get in touch with any requests you would like to see!

Do you have anything vegetarian?

We make as many of our products vegetarian as possible. Please check the ingredients info under each product to be sure. We are always working to expand our range of allergen free/dietary products so please get in touch with any requests you would like to see!

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